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Specialist IT Service and Support with German (m/f/d)

Founded in 1996 in Magdeburg, today more than 6000 employees work in the company in Germany, Austria, Bulgaria, Turkey, Greece and Argentina.

Our partner company enables the Internet of Things by helping customers bridge the physical and digital worlds with unmatched technologies that solve real-life problems and make the world smarter, healthier, greener and safer. DIGIMONDO specializes in standard enterprise software for sensor networks. We make our customers independent of technologies and manufacturers while being uncompromising in terms of data security.

Our teams are multicultural, cross-functional and self-organized. We live the agile philosophy. Our tech journey has taken us to process millions of transactions every day, in a low latency, high volume environment. As we continue to learn and grow, we are passionate about writing clean, maintainable code in scalable systems in the cloud and being the pioneers of innovation in our sector. For our location in Varna we are on the hunt for self-driven individuals who want to join us because they like being challenged and love to work in a highly collaborative environment. Of course, you can work also from the Home-Office.

Deine Aufgaben

  • Classification of customer queries
  • Classification of whether a problem can be solved directly or whether it must be forwarded to a developer/product owner
  • Error analysis and troubleshooting
  • Communication with staff and customers
  • Interface between the Helpdesk and the other departments in the company
  • Forwarding of unsolvable problems to third level support

Dein Profil


  • Good communication skills in German and English
  • Professional experience as technical support or in the IT sector
  • A high degree of customer-oriented and entrepreneurial thinking and acting
  • A good general IT knowledge (especially regarding standard software and operating systems)
  • Knowledge of software development lifecycle, agile working methodology


  • Knowledge of REST APIs is also advantageous
  • A degree in business informatics, industrial engineering or comparative studies.
  • Motivation for permanent further education

Was zeichnet uns noch aus

  • A pleasant, very collegial and technologically modern working environment
  • Adequate and continuous personal development via external trainings and certifications
  • Exciting projects in a dynamically growing market
  • Competitive remuneration based on specific skills and package of social benefits
  • Working on long-term projects
  • Up to 27 days annual leave
  • Additional health insurance
  • Food and home office bonus
  • Teambuildings and special regiocom events
  • Home Office opportunity

Details im Überblick

Veröffentlicht am: 30.01.2023
Karrierelevel: Professional
Abteilung: Cloud- und IT-Services
Beschäftigungsart: Vollzeit
Anstellungsart: unbefristet


regiocom SE Niederlassung Bulgarien
Bulevard Slivnitsa 189
9009 Varna
Mehr Infos zum Einsatzort »


Darina Necheva-Gicheva

Darina Necheva-Gicheva
IT-Recruitment / Assistenz
Telefon: +359 884 330 778
E-Mail schreiben »

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